Returns & Exchanges

At Al-Harmain Dates, we take pride in the quality of our premium date selection. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange process for unopened products within 7 days of delivery.

Return Process

• 1.
  Initiate Request

  Contact our customer support team via email or phone with your order number and photos of the product and packaging.

• 2.
  Review and Approval

  Our quality assurance team will review your request within 48 hours to ensure it meets our health and safety return standards for food items.

• 3.
  Pack and Ship

  Once approved, securely pack the items in their original packaging and use the provided shipping label to send the package back to our warehouse.

• 4.
  Refund Processing

  After we receive and inspect the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.